Last updated: September 2026

At MESA Home Services, we want you to feel comfortable raising any concern about our work or customer service. If something has gone wrong, please tell us so we can investigate and work towards a fair resolution.

How to contact us

Email info@mesahs.co.uk, use our website contact form, or write to:

MESA Home Services Ltd
57 Lodge Park Drive
Evesham
Worcestershire
WR11 3JY

Please provide your name, contact details, the address where the work took place and any relevant quotation or invoice reference. Explain what has happened and how you would like us to put things right.

Photographs and copies of relevant correspondence can help us investigate, but you do not need to prepare a formal written complaint for us to listen.

If you need help raising your concern or would prefer another way of communicating, please let us know.

How we handle your complaint

We aim to acknowledge your complaint within three working days of receiving it.

A director will review your concerns, check the relevant records and speak with anyone involved. Where appropriate, we may ask for further information or arrange a convenient time to inspect the work.

We aim to provide a detailed response within ten working days. If we need longer, we will explain why and tell you when to expect our next update.

Our response will explain our findings and any action we propose to take. Where remedial work or another resolution is agreed, we will confirm the arrangements with you.

If you remain unhappy

Please reply explaining which points remain unresolved and we will review them. Where possible, a director who was not directly involved in the original issue will carry out this review.

If we cannot resolve the complaint through our own procedure, we will explain our final position and provide information about an appropriate alternative dispute resolution service where required, including whether we are obliged or willing to participate.

You remain free to seek independent advice. This procedure does not affect your statutory rights.

Privacy

We handle information relating to complaints in accordance with our Privacy Policy. We share it only where necessary to investigate, resolve the matter or meet our legal obligations.

Urgent safety concerns

Our email inbox and website contact form are not continuously monitored. Please do not use them to report an immediate safety emergency.

MESA Home Services Ltd is registered in England and Wales under company number 17453263.